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Shipping Policy

The following Shipping Policy apply to sales made on the CANSOLVEST Inc website:


  1. Please be reminded that our products are heavy equipment and we may be the only company which offer free shipping worldwide (and delivery to door for USA and Canada for such commodities.


  1. We believe that customers shall pay the fair price for machinery therefore we directly sell from door of manufacturer which results in dramatic price reduction (at least 20%) in comparison to retail price.


  1. Please choose your products carefully as we do not accept return or refund once you placed order except of the mistake in selecting the product.


  1. Your order will be insured to destination by us up to full amount of your order at no extra cost (see also 5.a), you are responsible to check any damages to generator upon arrival of product before signing the receipt and report it to freight forwarder, so that the insurance company will inspect and start process.


  1. All of the orders for new generators are qualified for free LCL shipping (subject to availability) and insured.
    1. Used generators are exempted from free shipping policy. shipping and marine insurance will be quoted separately and would be arranged by us.


  1. For countries other than USA and Canada orders will be shipped to the nearest port to your destination. In these cases you will be responsible for arranging custom clearance and local transportation from the port


  1. Import duties, taxes and charges are excluded from the item price for USA and Canada. For other countries these charges and any extra certificate required by your country are the buyer's responsibility. Please check with your country’s customs office to determine what these additional costs will be prior order. ( For used generators' shipping and handling see item 5.a)


  1. Please read carefully rated frequency and voltage in product specification to ensure the type of generator you are buying match with your country frequency and voltage.


  1. If you don't know what is your country frequency and voltage please follow this link : http://www.kropla.com/electric2.htm


  1. If your order has not arrived within 65 working days from the date of order, please contact us


  1. Preparing and packaging your pre-ordered generator(s) will take between 25-35 days, shipping duration varies depends on  your destination.


  1. Once your order boarded onto ship, we will send you B/L (Bill of Lading) conforming that your order boarded onto ship and shipping started . We will keep you updated thereafter of your shipping status.  


  1. If you need express shipping by air freight or FCL shipping, it is available through our shipping agencies, please contact us prior to place an order to send quote.


  1. Please note that ATS (Automatic Transfer Switch) option available for all models with $600 additional fee; please message us once you are placing your order indicating ATS requirement so that we add it to your generator set prior to shipping.


  1. CANSOLVEST Inc cannot guarantee that our website is free of any discrepancies. We therefore cannot be held responsible for errors or omissions. This does not affect your statutory rights as a consumer. Our liability in contract, negligence, tort, pre-contract or other representations or otherwise arising in connection with the supply or contemplated supply of goods shall be limited in aggregate to all the sums paid by you to us.


  1. We cannot be held liable for any consequential or indirect loss, whether this be loss of business, profits, or damages of any kind whatsoever in contract, tort or otherwise arising out of use of our website or the products and services offered.